Solutions for Relocation Management Companies and Destination Service Providers

Why mai-relocation is different

01

A legacy of excellence

mai-relocation is based on the functionality found in our award winning product, ReloAssist, the leading Relocation Management solution since it’s development in 2005. ReloAssist is known for its depth of functionality for both RMCs and DSPs. We have built on this legacy and enhanced it with new features and a completely new interface.

02

Feature Rich

mai-relocation covers all aspects of relocation management, providing assignment tracking, vendor management, expense management, compliance monitoring and billing. With portals for Employees, HR, Line Managers and Vendors, mai-relocation is the most comprehensive solution available to teams who want to streamline their operations and provide enhanced customer service.

03

Security

As an RMC or DSP, you need to ensure your customer’s data is secure at all times. mai-relocation allow you to keep each of your customers in their own, distinct encrypted database to ensure separation of data. mai-relocation also supports application based firewalls, two-factor authentication (2FA) and single sign on (SSO) for additional security.

A new look at Relocation Management

mai-relocation is built on the foundations of the successful ReloAssist product, first released in 2005. mai-relocation has all of the same features as ReloAssist but comes with a new intuitive user interface to enhance the experience, additional features and advanced security. If you are interested in learning more, please request a demo to discuss your requirements.

01

Case and service management

Assign and track key events in each Service and set reminders for critical tasks with customisable workflow, task lists and prompts. Task escalation can be used to ensure services are delivered on time, every time. All service types, including home finding, orientation visits, immigration, property management and household goods shipping can be managed.

02

Customer relationship management

Control your relationship with key customers with facilities to record detailed profiles of companies, contacts, oppotunities and all correspondence. mai-relocation can track both existing and prospective customers. For enhanced security, each of your customers can have their own dedicated database, ensuring complete separation of data.

03

Customer and assignee portal

Customers can initiate and track their relocations via the HR portal while assignees can use their portal to keep up to date on all aspects of their relocation. Assignees can post expenses and maintain a travel diary on their mobile devices via the mai-relocation app.

04

Vendor management

Initiate vendors for service provision and communicate via the vendor portal or use the built-in API features. The portal allows vendors to update key assignment data and to submit invoices on-line. Vendor & Consultant quality can be measured based on assignee feedback.

05

Reporting and dashboards

Real-time management information is at your fingertips with mai-relocation dashboards and reports. Create ad-hoc reports in an instant or use one of the many standard reports available. Reports can be run at local, country, regional or global level with security controls to restrict access to sensitive information.

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