Agentic AI · Built into mai-world
Meet maia.
maia has already read the file.
Not a chatbot bolted on the side — maia is an agentic co-worker assisting with your tasks inside mai-world. maia reads the caseload, watches the deadlines, drafts the paperwork, and never acts outside your permissions.
Try maia below.
More about maia
maia the orchestrator
AI orchestration is the coordination and management of multiple artificial intelligence agents, models, data pipelines, and systems into unified, automated workflows.
Just like a musical conductor, maia tells individual AI agents when to act, how to share context, and what tools to use to accomplish complex business tasks while respecting privacy and security.
AI Insights
maia delivers tailored insights across user-defined categories such as Cultural, Environmental, Tax, Language, Immigration, Risk, Security and more - directly within each case.
maia has access to all of the data related to an assignment or transfer, can analyse the data and provide detailed insights and recommendations specific to the relocating employee and their family.
Whether it is advising against certain types of moves, highlighting risks and issues, maia can provide invaluable guidance to support your decision making process.
Employee support when they need it
Employees can interact with maia at any time, 24/7/365, to ask questions and receive immediate responses through a simple chat interface. This ensures that employees have the information they need, when they need it, without having to wait for a consultant to become available.
maia can answer questions about the assignment, the policy, the destination country, the services being provided, and anything else related to the employee's relocation.
Fast, accurate responses are provided, based on maia's extensive mobility knowledge and access to information about the assignment and the host location.
Actions
maia can also assist with a variety of actions that employees may need to take during their assignment. For example, maia can:
- Act as a travel agent, managing business trips and travel diaries
- Create and manage expense claims
- Assist users with selecting options on a Core/Flex package
- Correspond with other stakeholders and contacts
- and much more...
Predictive Analytics
maia's predictive analytics can identify potential issues before they arise, allowing you to take proactive measures to prevent them.
By analysing trends and historical data, maia can provide insights into potential risks and opportunities, allowing you to make informed decisions about your global mobility program.
The first mobility AI chatbot
maia (Mobility AI Agent) was developed by the MoveAssist team back in 2015, using the limited AI tools available at that time. At the heart of maia was AIML (AI Markup Language), an early standard for conversational agents (chatbots).
We integrated maia with mai-world (or mai-assignment as it was known back then) so relocating employees could converse with a mobility expert that was available 24/7. maia could also take actions on behalf of the employee, such as updating travel calendars and downloading documents.
maia was critically acclaimed and won the 'Re:Locate' magazine award for 'Technological Innovation in Relocation' in 2016. However, maia was ahead of its time and companies were reluctant to trust 'AI' to assist their employees. With AI now at the forefront of everyones thoughts, maia is back - this time with a team of agents to assist not only relocating employees but all mobility stakeholders.
Smart
We believe that technology should be leveraged to automate mundane tasks and processes while providing checks to ensure compliance with company policy.
mai-world incorporates rule-based logic and AI to automate key processes.
Simple
We provide a clean, appealing interface to make operating mai-world easy for all users, in particular occasional users such as assignees & management.
Simple, intuitive design is key to user adoption.
Secure
mai-world was built with data security at its core to ensure you can comply with the security and privacy requirements of your clients.
We are ISO 27001 certified since February 2019.
Frequently Asked Questions
Common questions about maia and Agentic AI for global mobility.
What is maia?
maia (Mobility AI Agent) is MoveAssist's Agentic AI orchestrator embedded in the mai-world platform. It coordinates multiple specialist AI agents to automate workflows, provide case insights covering immigration, tax, risk and security, and deliver 24/7 chat support for relocating employees and mobility teams.
When was maia first developed?
maia was first developed in 2015 by the MoveAssist team, making it the global mobility industry's first AI chatbot. It won the Re:Locate magazine 'Technological Innovation in Relocation' award in 2016. The current generation uses modern large language models and a sophisticated multi-agent orchestration architecture.
What can maia do for relocating employees?
maia provides relocating employees with 24/7 chat support to answer questions about their assignment, destination, policy, and services. maia can manage travel bookings and diaries, create expense claims, assist with Core/Flex option selection, and correspond with other stakeholders — all through a simple conversational interface.
Is maia data secure and privacy compliant?
Yes. maia operates entirely within the mai-world secure environment following privacy-by-design principles. Each client's data is isolated in its own dedicated encrypted database, and maia only accesses data relevant to the specific user's assignments and cases. MoveAssist International is ISO 27001 certified since February 2019.
How does maia's AI orchestration work?
AI orchestration coordinates multiple specialist AI agents, models, and data pipelines into unified automated workflows. maia acts as the conductor, telling individual agents when to act, how to share context, and what tools to use ensuring complex mobility tasks are handled efficiently, coherently, and securely.